Frequently Asked Questions
Taking a vacation to Florida is a magical experience whether you are young or old. The first few times we went we always had loads of questions, so hopefully this section of the website will answer some of yours. If you can't find the answer to your question here please feel free to contact me and I will do my best to help you.
Where do we collect the keys?
When you arrive in Orlando there is no need to go anywhere other than directly to the house. You do not ned a key for Atlantis, it has a coded lock. All the relevant access codes are included in the directions information sheet.
Should you have any problems gaining access the directions sheet contains the contact information for our local managers who stay five minutes away, they stay in Formosa Gardens.
Do we need to bring bedding and towels?
No, all the towels and bedding are included in the cost of the rental. We do provide pool towels but if you take them to the water parks we ask that you remember to return them to the house at the end of your day.
Do you offer cleaning during our stay?
We can arrange a cleaning service during your stay, please contact us to discuss frequency and cost.
What do we need to do before we leave?
Before leaving we would appreciate if you could put as much laundery through the washer and dryer as possible, as this will assist the cleaners, especialy when it is a back to back booking. If you get a chance to do some vacuming as well that would also be a great help, but we understand that this is not always possible.
Can we have late check out / early arrival?
We are happy to accomodate early check in and late checkouts when possible, so please feel free to ask. In general the only times this is not avaialble is when we have back to back bookings.